Refund Policies

Eligibility for delayed orders depends on the destination and shipping method.

If tracking shows "delivered", no refund or resend will be provided.

If your order was not received, a non-delivery certificate may be required from your local post office.

• Full refund or replacement for severely damaged items
• Partial refund for minor damage, such as small scratches
• No refunds for packaging damage caused by international shipping
• Claims for electronics must be submitted within 30 days

• Full refund or replacement for incorrect items
• Partial refund or resend for missing non-critical parts
• For size issues, include a clear photo with measurements

• Full refund if canceled before processing or shipping
• No cancellations for customized or pre-order items once payment has been made

Disputes must be filed within 7 days of the delivery date or expected delivery date.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Natural disasters
• Epidemics
• Customs delays
• War or civil unrest

No disputes are allowed for non-trackable shipping methods.

Disputes may not be accepted for regions with known delivery limitations.

• Returns must be authorized in advance
• Unauthorized returns will not be processed
• Authorized returns must be made within 30 days of receipt

Services such as packaging or photography are non-refundable once fulfilled.

• Change of mind
• Product looks different than expected without a defect
• Delays caused by customs or natural events
• Wrong item ordered
• Incorrect address provided by the customer

No disputes can be submitted once an order has been marked as "closed."

Disputes are not accepted for the following shipping methods:

• PostNL
• Electric PostNL
• CJPacket EUB
• CJPacket Postal Route
• CJPacket Railway Economy

Disputes may not be accepted in certain high-risk regions or locations with known delivery restrictions.

Returns are only accepted at designated warehouses after receiving authorization from our support team.

Service-based products are not refundable for claims of low-quality service unless the service has been inspected and determined to qualify.

Certain claims may not qualify, including complaints regarding odors, deleted tracking information, customs issues, or other circumstances outside our control.