Shipping Policy

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Everything you need to know about shipping your PetJoyToy order.

Thank you for shopping with PetJoyToy.com! We're committed to delivering your order as quickly and efficiently as possible.

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📦 Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

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🚚 Shipping Time

Due to high demand, please allow up to 2 weeks for your order to arrive.

While we aim to deliver sooner, we want to ensure every order is fulfilled with care and accuracy.

You'll receive a confirmation email with tracking details once your order has been shipped.

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🌍 Shipping Locations

We currently ship worldwide. If you're unsure whether your location is supported, please contact our support team to confirm availability.

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📫 Shipping Rates

Shipping charges are calculated and displayed at checkout. Free shipping may be available for qualifying orders based on your cart total or promotional offers.

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❗ Delays & Issues

Shipping delays can occasionally occur due to circumstances beyond our control, such as:

  • Customs processing
  • Carrier issues
  • Extreme weather conditions

If your order is delayed beyond 2 weeks, please contact us immediately so we can assist you.

🐾 We appreciate your patience and can't wait for your pet to enjoy their new favorite products!
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Need Help?

Have questions about your shipment or need help tracking your order? Our support team is happy to help.